Your Property Care Questions Answered
Got questions? We’ve got answers. Whether you’re curious about our services or need clarification, this FAQs section is designed to provide all the information you need. Let us make your experience with Apex Housecare as seamless and stress-free as possible.
We currently provide our services to Brisbane city and surrounding suburbs. Contact us to confirm if your location is covered.
Yes, our services are fully customisable. During the Meet & Greet, we’ll discuss your specific requirements to tailor our services accordingly.
We send same-day photo updates via email to keep you informed and reassured. We also provide reports on property condition as well as the status of your security systems.
Absolutely. Whether it’s watering plants, collecting mail, or other small tasks, we’re happy to accommodate requests that fit within the booked service time.
Yes, we can oversee and coordinate maintenance or emergency repairs during extended service visits.
Cancellations made with adequate notice (as specified during booking) are fully flexible. Last-minute cancellations may incur a fee.

We currently accept payments via PayPal, ensuring a secure and convenient transaction process for all our clients.

You can schedule visits as frequently as needed, whether it’s a one-time service or regular weekly checks.
We’re flexible and can adjust your service dates to accommodate changes in your schedule. Just let us know as soon as possible.

We operate most days, however, you can see our full availability through the booking system.
If we identify any issues, we’ll notify you immediately and work with you to resolve them, including arranging contractors if needed.
Yes, you can request changes or additional tasks before the service. We’ll do our best to accommodate your needs.
While we recommend booking as early as possible to secure your preferred time, we can allow bookings for any day that is available in our booking calendar.
Yes, we are fully insured to give you complete peace of mind while caring for your property.
The Extended Service is designed to cover up to 3 hours, which allows for thorough and tailored property care. At this time, we do not offer additional hours beyond this service. If you have specific needs, we’d be happy to discuss how they can be accommodated within the available options.
If you’ve got questions that weren’t covered in these FAQs, please contact us, and we will do our best to answer any query you might have.
Jeff, Your Apex Housecare FAQs specialist
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